During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their…

The correct answer is D. Advocate. The customer is in the Advocate stage. After the adoption barriers were addressed and the customer's business goals were fulfilled, the customer's satisfaction led them to share their positive experience with the solution in blogs and social media, advocating for the product

Customer Lifecycle Management

Question

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?

Options

AAdoption
BOptimize
CExpand
DAdvocate

How the community answered

(36 responses)

A
3% (1)
B
8% (3)
C
14% (5)
D
75% (27)

Explanation

The customer is in the Advocate stage. After the adoption barriers were addressed and the customer's business goals were fulfilled, the customer's satisfaction led them to share their positive experience with the solution in blogs and social media, advocating for the product

Topics

#customer lifecycle#advocacy#customer success stages

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