Cisco
820-605 · Question #63
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
The correct answer is D. Onboard. According to the Blackbelt training: Onboarding activities include delivering a customer kickoff to validate the expected outcomes of that purchase and beginning to build the Success Plan.
Customer Lifecycle Management
Question
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
Options
- AImplement
- BAdopt
- CUse
- DOnboard
How the community answered
(21 responses)- B10% (2)
- C5% (1)
- D86% (18)
Explanation
According to the Blackbelt training: Onboarding activities include delivering a customer kickoff to validate the expected outcomes of that purchase and beginning to build the Success Plan.
Topics
#customer lifecycle#onboarding#success plan
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