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820-605 · Question #62

A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of t

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Driving Value and Outcomes

Question

A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

Options

  • AResearch the list of accelerators.
  • BReview the account health score.
  • CAnalyze the adoption report.
  • DExamine the recent QBR results.
  • EEvaluate the architecture value cards.

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Topics

#adoption barriers#risk mitigation#customer health#QBR analysis
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