820-605 · Question #62
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of t
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Question
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
Options
- AResearch the list of accelerators.
- BReview the account health score.
- CAnalyze the adoption report.
- DExamine the recent QBR results.
- EEvaluate the architecture value cards.
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