Which two characteristics of customer relationship management are true? (Choose two.)

The correct answer is C. building and maintaining rapport with relevant individuals D. moving the customer toward positive decisions about investments and initiatives. Customer relationship management is about: 1.Building and maintaining rapport with relevant individuals 2.Moving the customer towards positive decisions about investments and initiatives 3.Establishing and managing long-term relationships with relevant individuals

Executing the Business Architecture Approach

Question

Options

Aincreasing customer spend on technology hardware and software
Bintroducing technology solutions to the customer
Cbuilding and maintaining rapport with relevant individuals
Dmoving the customer toward positive decisions about investments and initiatives
Eenticing customer with deep discounts and promotions

How the community answered

(33 responses)

A
3% (1)
B
3% (1)
C
88% (29)
E
6% (2)

Explanation

Customer relationship management is about: 1.Building and maintaining rapport with relevant individuals 2.Moving the customer towards positive decisions about investments and initiatives 3.Establishing and managing long-term relationships with relevant individuals

Topics

#customer relationship management#customer engagement#building rapport

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