Cisco
810-440 · Question #42
Which two characteristics of customer relationship management are true? (Choose two.)
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Executing the Business Architecture Approach
Question
Which two characteristics of customer relationship management are true? (Choose two.)
Options
- Aincreasing customer spend on technology hardware and software
- Bintroducing technology solutions to the customer
- Cbuilding and maintaining rapport with relevant individuals
- Dmoving the customer toward positive decisions about investments and initiatives
- Eenticing customer with deep discounts and promotions
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Topics
#customer relationship management#customer engagement#building rapport