6202 Exam Questions

You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 op...

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server. The CCMA cann...

In an Avaya AuraTM Contact Center, what does enabling Open do?

After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?

Which pre-installation preparations must be completed on a Platform Vendor Independent (PVI) server before installing Avaya AuraTM Contact Center server applications?

You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation. Which operation on the server can the Server Utility perform?

You are installing a standalone Contact Center Manager Server (CCMS) The Application will be installed on a Windows Server 2008 operating system. As a part of the Windows Server 20...

Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)?

In a SIP based Avaya AuraTM Contact Center, the Contact Center Manager Server (CCMS) supports secure Transport Layer Security (TLS) communication. When implementing Security Certif...

When commissioning an Avaya AuraTM Contact Center, You need to associate the Communication Control Toolkit (CCT) with a Contact Center Manager Server (CCMS) Assume the CCMS has Ope...

You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Windows 2008 server The license file now needs to be placed in service H...

A customer works a High Availability solution installed. As a part of the solution, you are implementing active and standby Contact Center Manager Servers (CCMS) with Managed IP. A...

You increased the multicast time to live value on Contact Center Manager Server (CCMS) Later when checking the RTD multicast configuration, it is discovered that the original setti...

A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS) , The servers can communicate with other servers and PCs using...

A customer has just completed installing an Avaya AuraTM Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Securit...

You are currently implementing HA (High Availability) campus solution on the Contact Center Manager Server (CCMS), and have done he following - Installed the standby server with it...

A customer has an Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled D...

You are configuring the RSM settings on a newly installed Contact Center manager Server (CCMS). Which address is within the acceptable range for use as an IP multicast address on C...

An Avaya AuraTM Agent Desktop client is running Windows XP with SP3 installed. You want to ensure that the real-time reporting data will be xxx the client. Which two methods will e...

You are preparing a Platform Vendor Independent (PVI) server for Contact Center manager Server(CCMS) Application installation. The Contact Center type is an Application Module Link...

You are migrating a CCMS database from a previous release of Contact Center Manager Server (CCMS) which was co-resident with Command Control Toolkit (CCTT), and is about to restore...

You are planning to install the License Manager Application on the same server on which Contact Center Manager Server (CCMS) is installed. Which IP address should be entered when c...

You have installed Contact Center Manager Administration (CCMA), and need to change SSL and ADAM (Active Directory Application Mode) port numbers due to a port conflict On CCMA ser...

A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP Based Avaya AuraTM Contact Center. What is the minimum release of the CS1000 software that i...

When deploying Avaya AuraTM Contact Center servers. Which third-party software applications are supported?

You have just completed installing Contact Center Manager Administration (CCMA) and Security Framework. An external LDAP user heeds to the created via the Unified Communications Ma...

A customer is implementing a SIP-based Avaya AuraTM Contact Center The customer currently has Avaya Aura ME (Midsize Enterprise) system installed (Formerly known as MBT-Midsize Bus...

A customer is deploying Security Framework with single sign on (SSO) functionality. As a part of the configuration, it is necessary to login to the Security Framework web tool-UCM....

A customer has purchased Avaya AuraTM Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia cont...

You are installing a new SIP-based Contact Center Manager Server (CCMS). Which statement about setting up and configuring the hardware connections for the CCMS is true?

How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the installation of the AuraTM Contact Center applications?

A customer has a multimode environment with Network Control Center (NCC), Contact Center Manager Administration (CCMA), and co-resident Contact Center Manager Server (CCMS) License...

You are installing Avaya AuraTM Contact Center with Contact Center Manager Seer (CCMS) Contact Center Manager Administrator (CCMA), Communications Control Toolkit (CCT), Contact Ce...

You are using Security Framework installed on the network for single sign on (SSO) proposes. Currently two existing Contact Center Manager administration (CCMA) systems are working...

You have installed Contact Center Manager Administration (CCMA) and Security Framework on the same server, The customer wants to force Unified Communications Manager (UCM) users to...

You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System R...

You have been asked to activate Avaya AuraTM Agent Desktop Display functionality in the Call Center. Which component is a prerequisite for Agent Desktop Display in the Avaya AuraTM...

Which three items will back up using the Contact Center manager Administration (CCMA) Backup and Restore utility? (Choose three)

A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS), which are SOA web services enabled at...

After successful installation of the Contact Center application, Avaya releases a patch for this particular site which is required to fix a problem reported for the Contact Center...

A customer has Avaya AuraTM Midsize Enterprise (formerly MBT) and is implementing SIP Based Contact Center Manager (CCMS), They are running the installation wizard and have reached...

You are installing Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communications Server 1000 ( CS1000) Rls. 6.0 and Call Pilot Rls 5.0 To i...

You are preparing for the first backup of the Contact Center Manager Server (CCMS). The environment requires a backup to a remote directory. Which step is required for a successful...

When installing SIP-based Avaya AuraTM Contact Center, what component provides Voice Processing for calls entering the contact center?

You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Platform Vendor Independent (PVI). How should you complete the installat...

You are installing Contact Center manager Administration (CCMA) on a standalone server. How should the IP multicast address be set on the CCMA server that?

You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual- network interface card (NIC) configuration. Which statement describes the dependency that...

Which three operating systems are supported for a Contact Center Manager Application (CCMA) client installation?(Choose three)

In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) usi...

Avaya requires you to configure a remote support access tool on Avaya AuraTM Contact Center servers to provide remote support. Which remote access tool does Avaya recommend?