Avaya
6202 · Question #39
You have been asked to activate Avaya AuraTM Agent Desktop Display functionality in the Call Center. Which component is a prerequisite for Agent Desktop Display in the Avaya AuraTM Contact Center…
The correct answer is D. multicast or unicast communication from CCMS to Contact Center Manager Administration. See the full explanation below for the reasoning.
Question
You have been asked to activate Avaya AuraTM Agent Desktop Display functionality in the Call Center. Which component is a prerequisite for Agent Desktop Display in the Avaya AuraTM Contact Center environment?
Options
- Aproperly configured parameters on the Multimedia server
- BRSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact
- Cunicast communication from the CCMS to the client PCs
- Dmulticast or unicast communication from CCMS to Contact Center Manager Administration
How the community answered
(53 responses)- A13% (7)
- B8% (4)
- C4% (2)
- D75% (40)
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