Cisco
600-455 · Question #7
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?
The correct answer is C. CTI route point. See the full explanation below for the reasoning.
Question
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?
Options
- Aroute pattern
- Bagent IP phone
- CCTI route point
- Dtranslation pattern
- Etranslation route
How the community answered
(36 responses)- A11% (4)
- B6% (2)
- C78% (28)
- D3% (1)
- E3% (1)
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