Cisco
600-455 · Question #6
What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?
The correct answer is C. provides routing and queuing instructions for contacts. See the full explanation below for the reasoning.
Question
What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?
Options
- Aplays music on hold and in queue for callers
- Bterminates media streams for agents and callers
- Cprovides routing and queuing instructions for contacts
- Drecords and stores voice calls for quality purposes
How the community answered
(25 responses)- A12% (3)
- B8% (2)
- C76% (19)
- D4% (1)
Community Discussion
No community discussion yet for this question.