Cisco
600-455 · Question #35
When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?
The correct answer is B. when the call is first post-routed from Cisco Unified Communications Manager. See the full explanation below for the reasoning.
Question
When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?
Options
- Awhen the call is routed to an agent
- Bwhen the call is first post-routed from Cisco Unified Communications Manager
- Cwhen the call terminates and data is written to the Cisco TCD table
- Dwhen a call-routing script hits the first Queue to Skill Group node
How the community answered
(53 responses)- A8% (4)
- B70% (37)
- C4% (2)
- D19% (10)
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