Cisco
600-455 · Question #36
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?
The correct answer is C. Cisco Unified Contact Center Enterprise no longer tracks the call for reporting. See the full explanation below for the reasoning.
Question
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?
Options
- AThe call cannot be transferred or conferenced back to an agent.
- BCisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
- CCisco Unified Contact Center Enterprise no longer tracks the call for reporting.
- DCisco Unified Contact Center Enterprise does not record the transfer number dialed.
How the community answered
(52 responses)- A10% (5)
- B13% (7)
- C73% (38)
- D4% (2)
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