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600-455 · Question #27

Refer to the exhibit. Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified Customer…

The correct answer is C. 146.9 seconds. See the full explanation below for the reasoning.

Question

Refer to the exhibit. Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element. The customer needs to record all agent conversations with callers. What is the minimum average handle time needed to determine how many recording ports are required?

Exhibit

600-455 question #27 exhibit

Options

  • A290.0 seconds
  • B259.5 seconds
  • C146.9 seconds
  • D117.5 seconds

How the community answered

(20 responses)
  • A
    10% (2)
  • B
    5% (1)
  • C
    80% (16)
  • D
    5% (1)

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