Cisco
600-455 · Question #28
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
The correct answer is B. IVR ports C. PSTN gateway trunks. See the full explanation below for the reasoning.
Question
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
Options
- Aagents
- BIVR ports
- CPSTN gateway trunks
- Dreporting ports
How the community answered
(38 responses)- A8% (3)
- B74% (28)
- D18% (7)
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