500-442 Exam Questions
61 real 500-442 exam questions with expert-verified answers and explanations. Page 2 of 2.
- Question #51Monitor and Troubleshoot Cisco Unified CCE
Which .bat file displays the status of the VXML server and the applications running?
VXML serverStatus.batserver monitoringbatch files - Question #52Administer Cisco Unified CCE Components
What are two parts of a Single Sign-on message flow? {Choose two.)
Single Sign-OnIdSIdPaccess token - Question #53Configure Call Flow and Agent Workflow
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
ICM scriptbusiness hoursIF nodeCCE Admin - Question #54Administer Cisco Unified CCE Components
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? (Choose two.)
Finesse administrationworkflowsreason codesdesktop configuration - Question #55Configure Call Flow and Agent Workflow
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
Agent Desk SettingsNot Ready stateidle reasonreason codes - Question #56Administer Cisco Unified CCE Components
In Finesse, how are different gadgets enabled for specific team members?
Finessegadgetsteam layoutdesktop customization - Question #57Configure Call Flow and Agent Workflow
What value is used for Variable REQUERY_NO ANSWER?
REQUERY_NO_ANSWER variableCCE call flow variablesVariable configurationCall requery handling - Question #58Configure Call Flow and Agent Workflow
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
ICM scriptcall typecall routingCCE components - Question #59Cisco Unified CCE Solution
Which server holds the .wav files on a UCCE environment?
media serverwav filesUCCE architectureCVP - Question #60Cisco Unified CCE Solution
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
call flowSIP inviteIngress GatewayCVP - Question #61Administer Cisco Unified CCE Components
Which server holds the .wav files on a UCCE environment?
ICM Scriptadmin rolesscript editoraccess control