For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP…

Question

Options

• Areplaces header script
• Bnormalization script
• Cassociation script
• Dtransformation script

• A
  6% (3)
• B
  79% (37)
• C
  13% (6)
• D
  2% (1)

Explanation

Normalization scripts in Cisco Unified Communications Manager (CUCM) are Lua-based scripts applied directly to SIP trunks that can intercept and modify SIP signaling in real time - including suppressing the 180 Ringing response that triggers ringback audio during a CCE Outbound transfer to agent. This makes them the correct tool for controlling ringback behavior at the SIP trunk level without altering core dial plan logic.

The other options are distractors because none represent actual CUCM SIP trunk scripting features: "replaces header script" (A) and "association script" (C) are not valid CUCM constructs at all, while "transformation script" (D) is a plausible-sounding distractor - CUCM does have digit transformation patterns, but these handle number manipulation for routing, not SIP message/signaling control.

Memory tip: Think "Normalize the noise" - a Normalization script normalizes the SIP conversation on the trunk, letting you silence unwanted ringback by altering the raw SIP messages before they reach the caller. If it touches the SIP wire, it's normalization.

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