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500-440 · Question #51

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP…

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Features and Functionality of Cisco Unified CCE

Question

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

Options

  • Areplaces header script
  • Bnormalization script
  • Cassociation script
  • Dtransformation script

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Topics

#normalization scripts#SIP header manipulation#ringback control#call transfer
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