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300-085 · Question #295

What are two functions of a regular call handler in Cisco Unity Connection? (Choose two.)

The correct answer is A. It provides menus of options. C. It answers calls and takes messages. Regular call handlers in Cisco Unity Connection serve as automated attendants that present callers with menu options and can answer calls to take voicemail messages.

Cisco Unity Connection

Question

What are two functions of a regular call handler in Cisco Unity Connection? (Choose two.)

Options

  • AIt provides menus of options.
  • BIt provides access to the corporate directory by playing an audio list that callers can use to reach
  • CIt answers calls and takes messages.
  • DIt controls outgoing calls by enabling you to specify the numbers that Cisco Unity Connection can
  • EIt collects information from callers by asking a series of questions.

How the community answered

(52 responses)
  • A
    90% (47)
  • B
    2% (1)
  • D
    6% (3)
  • E
    2% (1)

Why each option

Regular call handlers in Cisco Unity Connection serve as automated attendants that present callers with menu options and can answer calls to take voicemail messages.

AIt provides menus of options.Correct

Regular call handlers present callers with greeting-based menus tied to keypad inputs, which is the core automated attendant functionality for routing callers to the appropriate destination.

BIt provides access to the corporate directory by playing an audio list that callers can use to reach

Providing access to the corporate directory via an audio list is the function of a directory handler in Cisco Unity Connection, not a regular call handler.

CIt answers calls and takes messages.Correct

Call handlers are designed to answer incoming calls and direct callers to voicemail boxes where messages can be recorded, making message-taking a primary function.

DIt controls outgoing calls by enabling you to specify the numbers that Cisco Unity Connection can

Controlling outgoing call permissions and specifying dialable numbers is managed through Class of Service restrictions, not call handler configuration.

EIt collects information from callers by asking a series of questions.

Collecting caller information through a series of questions is the specific function of an interview handler in Cisco Unity Connection, a separate handler type from a regular call handler.

Concept tested: Cisco Unity Connection call handler types and functions

Source: https://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-maintenance-guides-list.html

Topics

#call handler#IVR menus#call answering#Unity Connection

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