What is the preferred way to collect logs from the Cisco IM and Presence Server?

Collecting IM and Presence logs from the Cisco Unified Communications Manager interface is not the preferred method - logs must be retrieved directly from the IM and Presence server's own administration interface.

Accessing the IM and Presence Server Administration web page and selecting the Application menu provides access to RTMT (Real-Time Monitoring Tool), which is the Cisco-recommended tool for collecting and downloading logs from the IM and Presence server. This integrated approach ensures all relevant log types are accessible through a single, supported interface.

The Service menu on the IM and Presence Administration page is used to start, stop, and manage services, not to download or collect diagnostic logs.

While the Serviceability section is accessible on the IM and Presence server, navigating through the Administration page Application menu to RTMT is the documented preferred approach for log collection.