300-085 · Question #290
You want to configure voicemail-to-email on Cisco Unity Express to send a copy of voicemail messages to an external server. You try to add the email address to a user profile and receive an alert…
The correct answer is D. Complete the SMTP Configuration under System Settings. E. Select Enable System-Wide Notifications for all Messages under Notification Administration. To fix the 'system-wide notification has been disabled' error on Cisco Unity Express, both the SMTP server must be configured and system-wide notifications must be explicitly enabled. Neither step alone is sufficient.
Question
You want to configure voicemail-to-email on Cisco Unity Express to send a copy of voicemail messages to an external server. You try to add the email address to a user profile and receive an alert that "system- wide notification has been disabled". Which two actions must you take to fix this issue? (Choose two.)
Options
- AEnable integrated messaging in the service configuration.
- BEnable the user account in the SMTP server settings.
- CConfigure the Outgoing E-mail From address under VM Configuration.
- DComplete the SMTP Configuration under System Settings.
- ESelect Enable System-Wide Notifications for all Messages under Notification Administration.
How the community answered
(43 responses)- A5% (2)
- B14% (6)
- C7% (3)
- D74% (32)
Why each option
To fix the 'system-wide notification has been disabled' error on Cisco Unity Express, both the SMTP server must be configured and system-wide notifications must be explicitly enabled. Neither step alone is sufficient.
Integrated messaging is a separate unified messaging feature that links CUE with an Exchange or IMAP store, and does not control the SMTP-based notification system.
CUE SMTP configuration is a system-level setting; there is no per-user 'Enable user account' option within the SMTP server settings.
The Outgoing E-mail From address is a supplemental field configured after SMTP is already working and does not resolve the system-wide notification disabled error.
Completing the SMTP Configuration under System Settings provides CUE with the outbound mail server details required to send notification emails; without this, the system has no delivery mechanism for voicemail-to-email messages.
System-wide notifications must be explicitly enabled under Notification Administration before any per-user notification settings can take effect; the alert 'system-wide notification has been disabled' is directly resolved by toggling this setting on.
Concept tested: Cisco Unity Express voicemail-to-email notification configuration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/administration/guide/cuead86.html
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