300-085 · Question #274
Which two elements are required in order to set up auto-attendant with basic IVR applications on Cisco Unity Express? (Choose two.)
The correct answer is B. triggers E. prompts. Setting up auto-attendant with basic IVR on Cisco Unity Express requires triggers to launch the application and prompts to provide caller audio guidance.
Question
Which two elements are required in order to set up auto-attendant with basic IVR applications on Cisco Unity Express? (Choose two.)
Options
- AIVR session licenses
- Btriggers
- Cmailbox licenses
- Dcall control group
- Eprompts
How the community answered
(41 responses)- A2% (1)
- B90% (37)
- C2% (1)
- D5% (2)
Why each option
Setting up auto-attendant with basic IVR on Cisco Unity Express requires triggers to launch the application and prompts to provide caller audio guidance.
IVR session licenses are associated with advanced IVR features, not the basic auto-attendant functionality built into Cisco Unity Express.
Triggers are mandatory because they define the event or phone number that activates the auto-attendant script - without a trigger, the IVR application has no mechanism to start when a call arrives.
Mailbox licenses are required for voicemail subscriber accounts and are unrelated to auto-attendant or IVR application configuration.
A call control group is not a component required for configuring or running auto-attendant and IVR applications in Cisco Unity Express.
Prompts are the audio recording files played to callers during IVR navigation; they are required for the auto-attendant to communicate menu options and instructions to the caller.
Concept tested: Cisco Unity Express auto-attendant IVR required components
Source: https://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/software/feature/guide/cue/cue85/cue85cfg/cue85auto.html
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