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300-085 · Question #274

Which two elements are required in order to set up auto-attendant with basic IVR applications on Cisco Unity Express? (Choose two.)

The correct answer is B. triggers E. prompts. Setting up auto-attendant with basic IVR on Cisco Unity Express requires triggers to launch the application and prompts to provide caller audio guidance.

Cisco Unity Connection

Question

Which two elements are required in order to set up auto-attendant with basic IVR applications on Cisco Unity Express? (Choose two.)

Options

  • AIVR session licenses
  • Btriggers
  • Cmailbox licenses
  • Dcall control group
  • Eprompts

How the community answered

(41 responses)
  • A
    2% (1)
  • B
    90% (37)
  • C
    2% (1)
  • D
    5% (2)

Why each option

Setting up auto-attendant with basic IVR on Cisco Unity Express requires triggers to launch the application and prompts to provide caller audio guidance.

AIVR session licenses

IVR session licenses are associated with advanced IVR features, not the basic auto-attendant functionality built into Cisco Unity Express.

BtriggersCorrect

Triggers are mandatory because they define the event or phone number that activates the auto-attendant script - without a trigger, the IVR application has no mechanism to start when a call arrives.

Cmailbox licenses

Mailbox licenses are required for voicemail subscriber accounts and are unrelated to auto-attendant or IVR application configuration.

Dcall control group

A call control group is not a component required for configuring or running auto-attendant and IVR applications in Cisco Unity Express.

EpromptsCorrect

Prompts are the audio recording files played to callers during IVR navigation; they are required for the auto-attendant to communicate menu options and instructions to the caller.

Concept tested: Cisco Unity Express auto-attendant IVR required components

Source: https://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/software/feature/guide/cue/cue85/cue85cfg/cue85auto.html

Topics

#Cisco Unity Express#IVR#triggers#prompts

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