300-085 · Question #27
An end user is complaining that when they try to retrieve their voicemail messages, they hear the message "mailbox is currently in use." What must the administrator do to resolve this issue?
The correct answer is D. The administrator must unlock the mailbox for the user. The 'mailbox is currently in use' error in Cisco Unity Express indicates the mailbox has been locked, typically due to an abnormal session, and must be unlocked by an administrator.
Question
An end user is complaining that when they try to retrieve their voicemail messages, they hear the message "mailbox is currently in use." What must the administrator do to resolve this issue?
Options
- AThe administrator must reload the mailbox for the user.
- BThe administrator must verify that the mailbox is enabled.
- CThe administrator must verify that the primary extension that is associated with the end user is in
- DThe administrator must unlock the mailbox for the user.
How the community answered
(29 responses)- A3% (1)
- C3% (1)
- D93% (27)
Why each option
The 'mailbox is currently in use' error in Cisco Unity Express indicates the mailbox has been locked, typically due to an abnormal session, and must be unlocked by an administrator.
There is no 'reload mailbox' operation in CUE administration; this is not a valid remediation step for a locked mailbox condition.
A disabled mailbox produces a different system message indicating the mailbox is unavailable, not that it is 'currently in use'.
The primary extension association affects call routing and delivery, not the locked or unlocked state of the mailbox itself.
Cisco Unity Express locks a mailbox when a session terminates abnormally - for example after a system event or an interrupted voicemail session - to prevent data corruption. The administrator must navigate to the CUE administration interface and explicitly unlock the mailbox, which clears the lock flag and restores user access.
Concept tested: Cisco Unity Express mailbox lock and unlock administration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/admin/guide/cue_ag/cue_mailbox.html
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