300-085 Question #28: Real Exam Question with Answer & Explanation

The correct answer is B: Associate the end device with the user.. For Cisco Unified Presence to display IP phone status, CUCM requires both the physical device and the directory number to be associated with the end user account.

Cisco Unified IM and Presence

Question

In order for Cisco Unified Presence to show the presence status of an IP phone, which two configuration steps must be completed in the Cisco Unified Communications Manager server? (Choose two.)

Options

ACheck the Allow Presence Status check box.
BAssociate the end device with the user.
CAllow the SIP publish trunk to forward presence status messages.
DAssociate the directory number with the user.
EEnable Cisco Unified Personal Communicator Status flag.

Explanation

For Cisco Unified Presence to display IP phone status, CUCM requires both the physical device and the directory number to be associated with the end user account.

Common mistakes.

A. There is no 'Allow Presence Status' check box in the standard CUCM end user or device configuration for enabling basic IP phone presence status.
C. A SIP publish trunk is used for integrating external presence sources, not for enabling built-in IP phone status monitoring within CUCM and Cisco Unified Presence.
E. The Cisco Unified Personal Communicator status flag relates to the softclient application's presence capabilities, not to IP phone device presence status visibility.

Concept tested. CUCM end user configuration for Cisco Unified Presence IP phone status

Reference. https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html

Topics

#presence configuration#CUCM#user association#phone availability

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