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300-085 · Question #182

When using Cisco Unity Connection, which call handler type offers different call actions based on the digits that are selected?

The correct answer is B. system. In Cisco Unity Connection, the system call handler is the type that presents callers with a touchtone menu and executes different configured actions depending on which digit is pressed.

Cisco Unity Connection

Question

When using Cisco Unity Connection, which call handler type offers different call actions based on the digits that are selected?

Options

  • Adigit analysis
  • Bsystem
  • Cdirectory
  • Dinterview
  • Ecall management

How the community answered

(61 responses)
  • A
    2% (1)
  • B
    90% (55)
  • C
    7% (4)
  • E
    2% (1)

Why each option

In Cisco Unity Connection, the system call handler is the type that presents callers with a touchtone menu and executes different configured actions depending on which digit is pressed.

Adigit analysis

Digit analysis is not a recognized call handler type in Cisco Unity Connection; it describes a routing concept, not a handler category.

BsystemCorrect

The system call handler acts as an auto-attendant and is configured with a key map that assigns a specific action - such as transferring to an extension, playing a greeting, or jumping to another handler - to each digit (0-9, *, #). This digit-driven branching is the defining characteristic of the system call handler type.

Cdirectory

The directory handler allows callers to search for and connect to users by spelling a name, not to select from a menu of actions by pressing digits.

Dinterview

The interview handler plays a series of recorded questions and captures the caller's spoken or keyed responses for later review, rather than routing based on digit selection.

Ecall management

Call management is not a defined call handler type in Cisco Unity Connection's administration interface.

Concept tested: Cisco Unity Connection system call handler key mapping

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag090.html

Topics

#call handlers#system handler#digit actions#call routing

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