Cisco
300-085 · Question #18
300-085 Question #18: Real Exam Question with Answer & Explanation
The correct answer is C: Run the Check Telephony Integration test.. The first step when troubleshooting MWI in the phone system component of Cisco Unity Connection is to run the Check Telephony Integration test.
Cisco Unity Connection
Question
When troubleshooting an MWI issue in Cisco Unity Connection, which task should you perform in the phone system component at the beginning of troubleshooting?
Options
- AEnsure that MWI is enabled for the user.
- BEnsure that the user has the correct phone system assigned.
- CRun the Check Telephony Integration test.
- DEnsure that the ports are configured for MWI only.
- EEnsure that the pilot number matches the Cisco Unified Communications Manager configured
Explanation
The first step when troubleshooting MWI in the phone system component of Cisco Unity Connection is to run the Check Telephony Integration test.
Common mistakes.
- A. Verifying MWI is enabled for the user is a user-level configuration check, not a phone system component-level task performed at the start of troubleshooting.
- B. Confirming the correct phone system is assigned to a user is a user account setting, not the initial step taken within the phone system component itself.
- D. Checking port MWI-only configuration is a port-level verification step done after confirming the overall telephony integration is functioning.
- E. Verifying the pilot number matches the CUCM configuration is a configuration audit step, not the first active diagnostic test recommended at the phone system component level.
Concept tested. Cisco Unity Connection MWI telephony integration troubleshooting steps
Topics
#MWI troubleshooting#telephony integration test#phone system#MWI ports
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