300-085 · Question #164
When Cisco Unity Express is integrated with Cisco CallManager, which protocol handles Message Waiting Indication?
The correct answer is C. Java Telephony Application Programming Interface. When Cisco Unity Express integrates with Cisco CallManager, JTAPI is the CTI protocol used to set and clear Message Waiting Indicators on subscriber IP phones.
Question
When Cisco Unity Express is integrated with Cisco CallManager, which protocol handles Message Waiting Indication?
Options
- ASession Initiation Protocol
- BVoice Profile for Internet Mail
- CJava Telephony Application Programming Interface
- DMultipurpose Internet Mail Extensions
- EVoIP
- FInternet Message Access Protocol
How the community answered
(34 responses)- A3% (1)
- B3% (1)
- C88% (30)
- E6% (2)
Why each option
When Cisco Unity Express integrates with Cisco CallManager, JTAPI is the CTI protocol used to set and clear Message Waiting Indicators on subscriber IP phones.
SIP handles call signaling and session setup between endpoints but is not the protocol CUE uses to trigger MWI events on phones registered to Cisco CallManager.
VPIM (Voice Profile for Internet Mail) is a standard for exchanging voice messages between disparate voicemail systems over IP networks, not for signaling MWI status.
JTAPI (Java Telephony Application Programming Interface) is the CTI protocol that Cisco Unity Express uses to communicate with Cisco CallManager to turn the MWI lamp on and off on subscriber phones. CUE uses a dedicated JTAPI user account configured on CallManager to send MWI on and off notifications whenever a voicemail is deposited or retrieved from a mailbox.
MIME (Multipurpose Internet Mail Extensions) is an email format standard used to encode message attachments and body types, with no role in MWI signaling.
VoIP is a broad umbrella term for voice-over-IP technology and does not identify a specific protocol responsible for MWI in a CUE-CallManager integration.
IMAP is an email retrieval protocol used by clients to access messages on a mail server and plays no part in MWI signaling between CUE and CallManager.
Concept tested: CUE MWI protocol in Cisco CallManager integration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/administration/guide/cius86ag/cius86int.html
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