300-085 Question #163: Real Exam Question with Answer & Explanation

The correct answer is C: Interview Handler. The Interview Handler is the Cisco Unity Express application specifically designed to collect structured information from callers by presenting them with a pre-recorded sequence of questions.

Cisco Unity Connection

Question

Which application helps the Sales team take orders by collecting information from callers with a series of recorded questions and answers?

Options

ACall Handler
BDirectory Handler
CInterview Handler
DIVR Option
ECall Routing

Explanation

The Interview Handler is the Cisco Unity Express application specifically designed to collect structured information from callers by presenting them with a pre-recorded sequence of questions.

Common mistakes.

A. A Call Handler manages call routing and plays greetings or transfers calls but does not support a structured question-and-answer data collection workflow.
B. A Directory Handler allows callers to look up and reach specific extensions by spelling a subscriber's name, not collect ordered caller responses.
D. IVR Option refers to interactive voice response menu choices and branching logic but does not describe a dedicated sequential interview-style data collection application.
E. Call Routing defines rules for directing calls to destinations based on conditions but provides no mechanism for recording caller responses to a series of questions.

Concept tested. Cisco Unity Express Interview Handler use case

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/administration/guide/cius86ag/cius86ih.html

Topics

#Interview Handler#IVR#call routing#auto-attendant

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