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300-085 · Question #163

Which application helps the Sales team take orders by collecting information from callers with a series of recorded questions and answers?

The correct answer is C. Interview Handler. The Interview Handler is the Cisco Unity Express application specifically designed to collect structured information from callers by presenting them with a pre-recorded sequence of questions.

Cisco Unity Connection

Question

Which application helps the Sales team take orders by collecting information from callers with a series of recorded questions and answers?

Options

  • ACall Handler
  • BDirectory Handler
  • CInterview Handler
  • DIVR Option
  • ECall Routing

How the community answered

(27 responses)
  • B
    4% (1)
  • C
    93% (25)
  • D
    4% (1)

Why each option

The Interview Handler is the Cisco Unity Express application specifically designed to collect structured information from callers by presenting them with a pre-recorded sequence of questions.

ACall Handler

A Call Handler manages call routing and plays greetings or transfers calls but does not support a structured question-and-answer data collection workflow.

BDirectory Handler

A Directory Handler allows callers to look up and reach specific extensions by spelling a subscriber's name, not collect ordered caller responses.

CInterview HandlerCorrect

An Interview Handler plays a series of pre-recorded questions and records the caller's spoken response after each one, then delivers the compiled recording to a designated mailbox - making it ideal for order-taking and structured data collection scenarios like the Sales team use case described.

DIVR Option

IVR Option refers to interactive voice response menu choices and branching logic but does not describe a dedicated sequential interview-style data collection application.

ECall Routing

Call Routing defines rules for directing calls to destinations based on conditions but provides no mechanism for recording caller responses to a series of questions.

Concept tested: Cisco Unity Express Interview Handler use case

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/administration/guide/cius86ag/cius86ih.html

Topics

#Interview Handler#IVR#call routing#auto-attendant

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