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300-085 · Question #11

By default, what are two options that are presented to callers for forwarded calls into a Cisco Unity Connection system? (Choose two.)

The correct answer is B. Listen to the opening greeting. C. Leave a message if forwarder has a mailbox. By default, when a call is forwarded into Cisco Unity Connection, callers are offered the chance to hear the opening greeting or leave a message for the user if that user has a mailbox.

Cisco Unity Connection

Question

By default, what are two options that are presented to callers for forwarded calls into a Cisco Unity Connection system? (Choose two.)

Options

  • ALog in to their mailbox.
  • BListen to the opening greeting.
  • CLeave a message if forwarder has a mailbox.
  • DEnter user ID and PIN.
  • ELog in to remote mailbox.

How the community answered

(28 responses)
  • A
    4% (1)
  • B
    93% (26)
  • D
    4% (1)

Why each option

By default, when a call is forwarded into Cisco Unity Connection, callers are offered the chance to hear the opening greeting or leave a message for the user if that user has a mailbox.

ALog in to their mailbox.

Logging in to a mailbox requires the caller to know credentials and is not presented as a default option to external forwarded callers.

BListen to the opening greeting.Correct

The opening greeting is the default top-level entry point played to callers arriving in Unity Connection, orienting them to the system and providing navigation options.

CLeave a message if forwarder has a mailbox.Correct

When a call is specifically forwarded from a user's extension, Unity Connection by default offers the caller the option to leave a message in that user's mailbox, which is the primary purpose of the voicemail system.

DEnter user ID and PIN.

Prompting for a user ID and PIN is part of the subscriber login flow, not the default caller experience for forwarded calls.

ELog in to remote mailbox.

Remote mailbox login is an advanced feature for off-site subscribers and is not part of the default call-handling options presented to forwarded callers.

Concept tested: Default caller options for forwarded calls in Unity Connection

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_chapter_0111.html

Topics

#call forwarding#opening greeting#mailbox#caller options

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