220-802 Exam Questions

Which of the following common security threats could be occurring when a user receives an email with a link to login and change their username and password?

A customer calls and states their display is very dark even with the brightness settings at maximum. Which of the following is the MOST likely cause of this issue?

A customer has recently returned to the United States from a trade show in Europe. They report none of their computers will power on. Which of the following is MOST likely the solu...

Targeted emails intended to compromise security are known as:

A user states that their wireless connection drops when the phone rings. Which of the following solutions BEST shows what the technician should do to prevent this from happening?

A system has three different network adapters installed. Which of the following should a technician use to get the details of all the adapters at the same time?

A customer calls and states that on two corners of their screen all the colors are distorted, but if they move the monitor forward or backwards the image is fine. Which of the foll...

Which of the following are the BEST operating system security practices for a secure workstation? (Select TWO).

When installing Hyper-V, which of the following is a hardware requirement?

A user has reported a file permissions issue to the network administrator. The administrator tries to recreate the problem on their computer but has no trouble accessing the file....

A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this is...

Which of the following describes the function of a firewall?

Which of the following Windows installations is MOST likely to contain custom user settings and files?

Which of the following is the BEST example of social engineering?

A user on a domain PC needs to leave their desk immediately, but does not want to compromise displayed content. Which of the following should be done?

A SOHO location is being remodeled and the users are concerned about unauthorized traffic on their network during the remodel. The WLAN needs to be able to allow various types of d...

A SOHO has had several issues with various unauthorized devices consuming the network's bandwidth. There are only four network devices that are authorized to access the Internet as...

A new LAN drop has been activated but users report that they are unable to connect to the Internet and are receiving an IP address of 169.254.255.55 from that Windows workstation....

A technician has been dispatched to a SOHO to troubleshoot an issue with a USB printer shared on the network. All networked devices obtain their IP address automatically from the r...

Which of the following BEST describes geotracking?

A technician is troubleshooting a computer that will not boot. They have verified the power outlet and cable are working properly, and the power cable is properly connected. Howeve...

A server is configured to boot with a "mirrored" RAID configuration. Which of the following BEST describes this configuration?

Which of the following functions describes Patch management?

Which of the following accounts should be disabled after successful installation of Windows XP?

A user reports that when printing from a warehouse to an accounting printer, the printer is only printing random symbols. Which of the following is the MOST likely cause?

A technician discovers slow data transfer speeds in a wired network. Which of the following would be the MOST probable cause?

A customer calls and states that when they have been using their computer for a long time the computer reboots itself with no error. Which of the following is the MOST likely cause...

Which of the following technologies involves device pairing?

A user reports that they are unable to use their DVD-ROM drive in their Windows 7 desktop PC. Which of the following could be a possible cause to this problem?

A technician needs to create a private shared folder for each employee at a small business to store their files. The technician wants the main folder to be called "Employee Documen...

Which of the following can cause a popup box to display on a laptop, alerting a user that they have performed the same action 5 times, and asking them to click OK to enable this fe...

A user receives an unsolicited email stating that they need to follow a link to change their username and password because their bank account has been compromised. Of which of the...

Following an authorized person through a door or other security check point without showing proper identification or defeating a security mechanism is known as which of the followi...

When cutting back the protective coating on CAT5 wiring, which of the following is the recommended tool?

Recently, a user built a new gaming PC and is testing it out by running graphic intensive games. After a short time playing a game, the computer reboots with an error "a thermal ev...

A user regularly calls and states that they have a computer with possibly corrupt system files and wants to know how to repair them. Which of the following utilities would resolve...

A customer calls and states when they are typing on their keyboard certain letters consistently display numbers instead of letters. Which of the following is the cause of the issue...

A technician has developed training material to ensure employees physically secure company laptops from being stolen. Which of the following is a preventative directive that MUST b...

Which of the following is the MAIN difference between a rootkit and a virus?

An administrator has advised against providing any information over the phone as a way to prevent against which of the following threats?

A user reports that they are seeing odd shapes or blocks on their monitor that seem to be random, but stay until the system is rebooted. The monitor has been connected to another c...

A prospective employee asks for wired Internet access while waiting for a job interview. Later, it is discovered that spyware was uploaded to the network from this particular locat...

A technician is installing a new operating system. The company policy requires that the file system used must support file permissions and security. Which of the following should t...

A user calls the corporate helpdesk stating that their battery is not charging. The operating system shows that there is a problem with the battery. Which of the following should t...

A user suspects that everything they type is being captured. Which of the following security threats would this indicate?

A remote Windows XP user believes unauthorized software has been installed on their laptop. The technician must direct the user to which of the following locations to remove the ap...

An employee recently departed under bad terms, and the client is concerned for their SOHO network security. Which of the following should the technician do FIRST?

A client requests a small SOHO wireless network setup. The client has only three devices that will require access to the Internet. The client is also concerned that a neighboring b...

A technician needs to create a new directory from a command line on a Windows XP machine. Which of the following commands should be used?

A technician must copy data over an unreliable network connection. Which of the following tools will BEST satisfy this requirement?