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220-802 · Question #797

Recently, a user built a new gaming PC and is testing it out by running graphic intensive games. After a short time playing a game, the computer reboots with an error "a thermal event has occurred"…

The correct answer is D. Video card is overheating. A thermal event error during graphically intensive gaming most likely indicates the video card (GPU) is overheating due to insufficient cooling in the new build.

Hardware and network troubleshooting

Question

Recently, a user built a new gaming PC and is testing it out by running graphic intensive games. After a short time playing a game, the computer reboots with an error "a thermal event has occurred". Which of the following is the MOST likely cause of this issue?

Options

  • AProcessor is under-clocked
  • BInsufficient power to the motherboard
  • CHard drive is overheating
  • DVideo card is overheating

How the community answered

(49 responses)
  • A
    4% (2)
  • C
    2% (1)
  • D
    94% (46)

Why each option

A thermal event error during graphically intensive gaming most likely indicates the video card (GPU) is overheating due to insufficient cooling in the new build.

AProcessor is under-clocked

An under-clocked processor would result in poor performance rather than a thermal event, since lower clock speeds generate less heat, not more.

BInsufficient power to the motherboard

Insufficient power to the motherboard would typically cause instability, random shutdowns, or failure to POST - not specifically a thermal event error triggered by gaming.

CHard drive is overheating

Hard drives are not under significant load during gaming and rarely overheat to the point of triggering a system-level thermal event, especially in a new build.

DVideo card is overheatingCorrect

Graphics-intensive games place maximum load on the GPU, causing it to generate significant heat. If the video card cooling is inadequate - such as missing thermal paste, blocked airflow, or an undersized heatsink - the GPU temperature can exceed safe thresholds and trigger a system-level thermal shutdown or reboot with a thermal event error.

Concept tested: GPU overheating diagnosis in gaming systems

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/windows-based-computer-freeze-or-reboot

Topics

#overheating#video card#thermal event#gaming PC

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