A remote Windows XP user believes unauthorized software has been installed on their laptop. The technician must direct the user to which of the following locations to remove the application?

The correct answer is B. Add/remove Programs. In Windows XP, the correct location to uninstall programs is Add/Remove Programs, found in the Control Panel. This utility lists all installed applications and provides a standard uninstall mechanism. Action Center (A) is a Windows Vista/7 feature that did not exist in Windows…

Hardware and network troubleshooting

Question

Options

AAction Center
BAdd/remove Programs
CWindows Firewall
DComputer Management

How the community answered

(37 responses)

A
3% (1)
B
89% (33)
C
3% (1)
D
5% (2)

Explanation

In Windows XP, the correct location to uninstall programs is Add/Remove Programs, found in the Control Panel. This utility lists all installed applications and provides a standard uninstall mechanism. Action Center (A) is a Windows Vista/7 feature that did not exist in Windows XP - directing a user there would fail. Windows Firewall (C) manages inbound and outbound network traffic and has no functionality for uninstalling software. Computer Management (D) provides system administration tools (disk management, event viewer, services) but does not offer application removal. For Windows XP specifically, Add/Remove Programs is the correct and only appropriate answer.

Topics

#Windows XP#Add/Remove Programs#software removal#Control Panel

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