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220-802 · Question #803

A user reports that they are seeing odd shapes or blocks on their monitor that seem to be random, but stay until the system is rebooted. The monitor has been connected to another computer of the…

The correct answer is D. The video card on the problem computer is failing. Since the monitor functions normally on a different computer of the same make and model, the monitor hardware is ruled out entirely. The artifacts (odd shapes/blocks) return only when connected to the original computer, pointing directly to that machine's video card. Random…

Hardware and network troubleshooting

Question

A user reports that they are seeing odd shapes or blocks on their monitor that seem to be random, but stay until the system is rebooted. The monitor has been connected to another computer of the exact make and model and has shown no adverse issues. However, the problem returns once the monitor is connected to the original computer. Which of the following is MOST likely the issue?

Options

  • AThe monitor is overheating into above-optimal temperatures.
  • BThe monitor is experiencing low voltage conditions.
  • CThe video card is incompatible with the monitor.
  • DThe video card on the problem computer is failing.

How the community answered

(60 responses)
  • A
    3% (2)
  • B
    10% (6)
  • C
    5% (3)
  • D
    82% (49)

Explanation

Since the monitor functions normally on a different computer of the same make and model, the monitor hardware is ruled out entirely. The artifacts (odd shapes/blocks) return only when connected to the original computer, pointing directly to that machine's video card. Random graphical artifacts that persist until a system reboot are a classic symptom of a failing GPU - it produces corrupted output that stays in the frame buffer until cleared on restart. Overheating (A) would typically cause shutdown or throttling, not persistent artifacts. Low voltage (B) affects the whole system, not just display output. Incompatibility (C) is eliminated because the same monitor model works on an identical computer.

Topics

#video card failure#display artifacts#hardware diagnostics#GPU

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