220-801 Exam Questions

A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. To temporarily reconfigure the settings, which of the following must...

Which of the following enables touch functionality on a laptop display?

A user's iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem?

A user reports that the mobile device in use has a very dim display. Which of the following is a possible solution for this issue?

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the a...

A technician has set a laptop display to a resolution that was not supported and now cannot see the desktop. Which of the following diagnostic options would the technician choose t...

A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following...

A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wire...

A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requ...

Which of the following is the benefit of a modern tablet as compared to an e-Reader?

A technician has been requested to replace an Intel CPU with an AMD CPU on a laptop. Which of the following components will need to be replaced as the technician prepares to comple...

Which of the following components is responsible for converting light into digital information?

A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?

A company wants to use a laptop as a public kiosk in the lobby. Which of the following should the technician MOST likely recommend in order to secure the laptop?

Which of the following types of devices MOST likely uses electronic ink technology?

Which of the following types of expansion slots is MOST frequently found in blade servers?

A user attending a conference needs to print something from a tablet immediately. Which of the following is the QUICKEST way for the technician to establish a connection for the us...

Joe, a technician, is troubleshooting an issue with a PC suddenly losing network connectivity. He has confirmed that the cable is plugged in and has swapped it with a known working...

Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on...

A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for o...

Which of the following memory types is primarily used in laptops?

A technician is planning a hardware upgrade of a workstation. The technician would like to upgrade the video card, sound card, and NIC and add a USB 3.0 card. The technician is con...

Which of the following cable types should be installed to minimize toxic fumes in the event of a fire?

A laptop logon screen can barely be seen, despite adjusting the display's brightness setting. Which of the following display components is defective?

A user reports that all printouts to a locally attached printer show only garbled characters. Which of the following tools should a technician use to troubleshoot the issue?

Which of the following would a company use to limit traffic between subnets on a network?

A technician needs to connect a fiber cable to a distribution panel that has a round barrel connection. Which of the following would be required?

A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?

A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Wh...

A customer has a printer that needs to be installed and wants to be able to print on both sides of the paper. Which of the following needs to be considered?

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which...

A user calls the help desk to inform the technician that the desktop laser printer has bad memory and needs to be replaced. After some inquiry, the technician discovers that the us...

A client's computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?

A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRS...

Which of the following Internet connection types is a digital form that runs over standard telephone wiring?

Which of the following would benefit MOST from the use of dual monitors?