A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?

The correct answer is A. Change the screen orientation. An upside-down display is almost always a software/settings issue, not a hardware failure. Operating systems (Windows, macOS, Linux) have a display orientation setting that can be accidentally changed via keyboard shortcuts (e.g., Ctrl+Alt+Down Arrow on Windows). Changing the…

Hardware and network troubleshooting

Question

Options

AChange the screen orientation
BReplace the video card
CConnect an external monitor
DUpdate the video card drivers

How the community answered

(36 responses)

A
86% (31)
B
8% (3)
C
3% (1)
D
3% (1)

Explanation

An upside-down display is almost always a software/settings issue, not a hardware failure. Operating systems (Windows, macOS, Linux) have a display orientation setting that can be accidentally changed via keyboard shortcuts (e.g., Ctrl+Alt+Down Arrow on Windows). Changing the orientation setting back to 'Landscape' immediately resolves this. Replacing the video card or updating its drivers would not fix an orientation setting. Connecting an external monitor does not address the built-in display issue and is not a repair solution.

Topics

#screen orientation#display settings#laptop display#configuration

Community Discussion

No community discussion yet for this question.

Full 220-801 Practice