CompTIA
220-801 · Question #1196
220-801 Question #1196: Real Exam Question with Answer & Explanation
The correct answer is D: Recommend that the user print the photos using an inkjet printer. An 'insufficient memory' error on a laser printer when printing photos indicates the printer's onboard RAM cannot process the high-resolution image data, not a hardware fault requiring replacement.
Question
A user calls the help desk to inform the technician that the desktop laser printer has bad memory and needs to be replaced. After some inquiry, the technician discovers that the user is receiving an "insufficient memory" error when trying to print photos. After verifying that print spooling has been enabled, which of the following is the BEST course of action for the technician? (Select TWO).
Options
- AClear all temp files from the printer's spool folder on the user's PC
- BReplace the desktop laser printer due to faulty onboard RAM
- CRemove and reload the laser printer driver from the user's PC
- DRecommend that the user print the photos using an inkjet printer
- ESuggest that the user lower the size or resolution of the photos
Explanation
An 'insufficient memory' error on a laser printer when printing photos indicates the printer's onboard RAM cannot process the high-resolution image data, not a hardware fault requiring replacement.
Common mistakes.
- A. Clearing the PC's spool folder addresses temporary storage on the host system, not the onboard printer RAM that is too small to rasterize the high-resolution image.
- B. The printer is not faulty - laser printers have limited onboard memory by design and are not optimized for photo printing, so replacement would not resolve the fundamental capability mismatch.
- C. Reinstalling the printer driver on the PC affects how the OS communicates with the printer but does not increase the printer's physical onboard memory capacity.
Concept tested. Laser printer memory limitations for photo resolution
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