220-801 · Question #1167
220-801 Question #1167: Real Exam Question with Answer & Explanation
The correct answer is A: Plug the phone into a known good charger. Troubleshooting follows the principle of starting with the simplest, least invasive, and most likely cause first. A dead or deeply discharged battery is the most common reason a smartphone won't power on, and plugging it into a known good charger rules this out immediately with n
Question
Options
- APlug the phone into a known good charger
- BRemove and reseat the battery
- CReplace the screen glass assembly
- DReplace the battery and charge the phone
Explanation
Troubleshooting follows the principle of starting with the simplest, least invasive, and most likely cause first. A dead or deeply discharged battery is the most common reason a smartphone won't power on, and plugging it into a known good charger rules this out immediately with no disassembly required. Removing and reseating the battery (B) is more invasive and not possible on most modern iPhones. Replacing the screen assembly (C) or battery (D) are hardware replacement steps that should only be considered after simpler diagnostics are exhausted.
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