CompTIA
220-1202 · Question #287
A user's Android smartphone frequently restarts when running a specific application. The smartphone is running the latest OS patch, and all applications are confirmed to be up to date. The issue began
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Submitted by ravi_2018· Mar 30, 2026Software Troubleshooting
Question
A user’s Android smartphone frequently restarts when running a specific application. The smartphone is running the latest OS patch, and all applications are confirmed to be up to date. The issue began after the user installed several new applications the previous week. Which of the following steps should a technician take first?
Options
- AClear the storage cache for the crashing application.
- BUninstall the latest OS patch.
- CPerform a factory reset on the smartphone.
- DTest the application on another smartphone.
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Topics
#Android troubleshooting#Mobile application issues#Application cache