220-1202 · Question #287
A user's Android smartphone frequently restarts when running a specific application. The smartphone is running the latest OS patch, and all applications are confirmed to be up to date. The issue…
The correct answer is A. Clear the storage cache for the crashing application. Clearing the application’s cache is the least invasive initial troubleshooting step and can resolve crashes caused by corrupted or conflicting cached data without affecting the operating system or other applications.
Question
A user’s Android smartphone frequently restarts when running a specific application. The smartphone is running the latest OS patch, and all applications are confirmed to be up to date. The issue began after the user installed several new applications the previous week. Which of the following steps should a technician take first?
Options
- AClear the storage cache for the crashing application.
- BUninstall the latest OS patch.
- CPerform a factory reset on the smartphone.
- DTest the application on another smartphone.
How the community answered
(26 responses)- A73% (19)
- B4% (1)
- C15% (4)
- D8% (2)
Explanation
Clearing the application’s cache is the least invasive initial troubleshooting step and can resolve crashes caused by corrupted or conflicting cached data without affecting the operating system or other applications.
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