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220-1202 · Question #280

A technician is troubleshooting the reason that an application is down. The technician verifies that a service that was running has unexpectedly stopped. The technician tries to manually start the…

The correct answer is C. The service account is locked out. If the service account is locked out, the service cannot authenticate when starting, causing the manual start attempt to fail even though the service previously ran successfully.

Submitted by tunde_lagos· Mar 30, 2026Software Troubleshooting

Question

A technician is troubleshooting the reason that an application is down. The technician verifies that a service that was running has unexpectedly stopped. The technician tries to manually start the service, but it fails to start. Which of the following is the cause of this issue?

Options

  • AThe service is set to automatically start
  • BThe service account needs administrative rights
  • CThe service account is locked out
  • DThe service should be set to run under the system account

How the community answered

(38 responses)
  • A
    5% (2)
  • B
    11% (4)
  • C
    66% (25)
  • D
    18% (7)

Explanation

If the service account is locked out, the service cannot authenticate when starting, causing the manual start attempt to fail even though the service previously ran successfully.

Topics

#Service accounts#Account lockout#Windows services#Troubleshooting services

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