220-1202 · Question #12
A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of…
The correct answer is B. Use a private browsing window to avoid local session conflicts. Single sign-on issues that affect only a specific application often stem from stale or conflicting session data in the user's browser. Launching a private (incognito) window ensures a fresh session without cached cookies or tokens, which can resolve access to the SaaS tool…
Question
A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?
Options
- AReenroll the user's mobile device to be used as an MFA token.
- BUse a private browsing window to avoid local session conflicts.
- CBypass single sign-on by directly authenticating to the application.
- DReset the device being used to factory defaults.
How the community answered
(15 responses)- A7% (1)
- B53% (8)
- C13% (2)
- D27% (4)
Explanation
Single sign-on issues that affect only a specific application often stem from stale or conflicting session data in the user's browser. Launching a private (incognito) window ensures a fresh session without cached cookies or tokens, which can resolve access to the SaaS tool without affecting other configurations.
Topics
Community Discussion
No community discussion yet for this question.