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220-1202 · Question #12
220-1202 Question #12: Real Exam Question with Answer & Explanation
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Submitted by neha2k· Mar 30, 2026Software Troubleshooting
Question
A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?
Options
- AReenroll the user's mobile device to be used as an MFA token.
- BUse a private browsing window to avoid local session conflicts.
- CBypass single sign-on by directly authenticating to the application.
- DReset the device being used to factory defaults.
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Topics
#SSO troubleshooting#Browser session management#SaaS application access#Help desk procedures