A customer uses multipart forms in a dot matrix printer. They report that nothing prints on the top page of the multipart form, but the bottom pages print fine. Which of the following should a…

The correct answer is C. Replace the ribbon. In a dot matrix printer, the ribbon transfers ink to the paper when the printhead pins strike it. If the top page of a multipart form does not print clearly while lower pages still show marks, it indicates that the ribbon is worn out and lacks sufficient ink density. Replacing…

Submitted by rohit_dlh· Mar 30, 2026Hardware and Network Troubleshooting

Question

A customer uses multipart forms in a dot matrix printer. They report that nothing prints on the top page of the multipart form, but the bottom pages print fine. Which of the following should a technician do to resolve the issue?

Options

AClean the printhead.
BInstall a maintenance kit.
CReplace the ribbon.
DCheck for broken pins.

How the community answered

(35 responses)

A
9% (3)
B
17% (6)
C
71% (25)
D
3% (1)

Explanation

In a dot matrix printer, the ribbon transfers ink to the paper when the printhead pins strike it. If the top page of a multipart form does not print clearly while lower pages still show marks, it indicates that the ribbon is worn out and lacks sufficient ink density. Replacing the ribbon restores proper print quality across all pages.

Topics

#dot matrix printer#printer troubleshooting#printer ribbon#multipart forms

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