CompTIA
220-1201 · Question #279
A user's company-issued smartphone is swollen and will not fit in its protective enclosure. Which of the following would a technician most likely do?
The correct answer is A. Replace the battery. A swollen smartphone battery is a sign of chemical degradation and a potential safety hazard. Replacing the battery restores proper fit and ensures safe operation.
Submitted by ravi_2018· Mar 30, 2026Mobile Devices
Question
A user's company-issued smartphone is swollen and will not fit in its protective enclosure. Which of the following would a technician most likely do?
Options
- AReplace the battery.
- BUpgrade the RAM.
- CChange the case.
- DRestore to the factory settings.
How the community answered
(40 responses)- A73% (29)
- B3% (1)
- C18% (7)
- D8% (3)
Explanation
A swollen smartphone battery is a sign of chemical degradation and a potential safety hazard. Replacing the battery restores proper fit and ensures safe operation.
Topics
#Smartphone repair#Battery replacement#Swollen battery
Community Discussion
No community discussion yet for this question.