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220-1201 · Question #271

A customer reports that internet browsing on their smartphone is fast at the beginning of the month but significantly slows down toward the end of the month. A technician examines the phone and…

The correct answer is D. Configuring data synchronization only over Wi-Fi connections. By restricting the cloud backups to run only when the device is on Wi-Fi, you prevent large data transfers from eating into the user’s cellular allowance later in the month - keeping browsing performance consistent without disabling any backup service.

Submitted by ashley.k· Mar 30, 2026Mobile Devices

Question

A customer reports that internet browsing on their smartphone is fast at the beginning of the month but significantly slows down toward the end of the month. A technician examines the phone and finds multiple free cloud backup services running, with several gigabytes of personal data spread across each. Data availability is important to the customer. Which of the following is the best way to resolve the customer's issue?

Options

  • ADisabling all cloud backup services except one
  • BInstalling an additional SD card for photos and videos
  • CExpanding the cache storage to consolidate data
  • DConfiguring data synchronization only over Wi-Fi connections

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    8% (2)
  • D
    85% (22)

Explanation

By restricting the cloud backups to run only when the device is on Wi-Fi, you prevent large data transfers from eating into the user’s cellular allowance later in the month - keeping browsing performance consistent without disabling any backup service.

Topics

#Mobile device troubleshooting#Cellular data management#Cloud backup configuration#Wi-Fi synchronization

Community Discussion

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