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CompTIA

220-1201 · Question #401

While using a laptop and Bluetooth headset for conference calls, a user notices intermittent sound issues. The user frequently walks between office rooms during the calls, leaving the laptop in…

The correct answer is B. The user is moving in and out of range. Bluetooth has a limited effective range, and as the user moves between rooms while leaving the laptop stationary, the headset intermittently moves out of range, causing audio dropouts during the conference calls.

Submitted by rachelw· Mar 30, 2026Hardware and Network Troubleshooting

Question

While using a laptop and Bluetooth headset for conference calls, a user notices intermittent sound issues. The user frequently walks between office rooms during the calls, leaving the laptop in place. The office wireless network uses fiber for internet access and consists of two wireless APs that are connected. Which of the following is most likely causing the connectivity issue?

Options

  • AThe number of available APs is inadequate.
  • BThe user is moving in and out of range.
  • CThe APs are not in mesh mode.
  • DThe internet connection is too slow.

How the community answered

(17 responses)
  • A
    6% (1)
  • B
    65% (11)
  • C
    18% (3)
  • D
    12% (2)

Explanation

Bluetooth has a limited effective range, and as the user moves between rooms while leaving the laptop stationary, the headset intermittently moves out of range, causing audio dropouts during the conference calls.

Topics

#Bluetooth connectivity#Bluetooth range#Wireless headset#Peripheral troubleshooting

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