220-1201 · Question #418
A user is trying to print diagrams on 11in x 17in (28cm x 43cm) paper. The correct paper is in the printer, but the printer prompts the user to insert paper. A technician assisting the user…
The correct answer is A. Tray settings. If the correct paper is physically loaded but the printer still prompts for paper, the most likely cause is that the paper size configured for the tray does not match the print job. Incorrect tray settings prevent the printer from recognizing that the required 11in x 17in paper…
Question
A user is trying to print diagrams on 11in x 17in (28cm x 43cm) paper. The correct paper is in the printer, but the printer prompts the user to insert paper. A technician assisting the user successfully prints the diagram to a different printer that is the same model. Which of the following is the most likely cause of this issue on the user's printer?
Options
- ATray settings
- BIncorrect driver
- CConnectivity issues
- DInsufficient permissions
How the community answered
(47 responses)- A74% (35)
- B4% (2)
- C15% (7)
- D6% (3)
Explanation
If the correct paper is physically loaded but the printer still prompts for paper, the most likely cause is that the paper size configured for the tray does not match the print job. Incorrect tray settings prevent the printer from recognizing that the required 11in x 17in paper is available.
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