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220-1201 · Question #94
220-1201 Question #94: Real Exam Question with Answer & Explanation
The correct answer is B: Establish a theory of probable cause.. The technician has identified the symptoms (slow performance and random pop-ups) and must now establish a theory of probable cause, such as malware or spyware infection.
Submitted by rania.sa· Mar 30, 2026Hardware and Network Troubleshooting
Question
A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?
Options
- AEstablish a knowledge base.
- BEstablish a theory of probable cause.
- CEstablish a new theory and consider escalating.
- DEstablish a plan of action.
Explanation
The technician has identified the symptoms (slow performance and random pop-ups) and must now establish a theory of probable cause, such as malware or spyware infection.
Topics
#Troubleshooting methodology#Problem diagnosis#Malware symptoms#Probable cause identification
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