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220-1201 · Question #114

220-1201 Question #114: Real Exam Question with Answer & Explanation

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Submitted by yousef_jo· Mar 30, 2026Hardware and Network Troubleshooting

Question

A user brings a laptop to work every morning, correctly seats it in the docking station and then opens the laptop to begin work with no issues After the user left the laptop at home during a two- week vacation the laptop is no longer working. Upon returning to the office, the user reports that the keyboard and display are no longer working. Which of the following should the technician ask the user to do first?

Options

  • AEnsure the docking station is plugged in.
  • BPress and release the laptop power button.
  • CPlug the laptop in and let it charge overnight
  • DConnect the laptop directly to the network.

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Topics

#Laptop troubleshooting#Power cycling#Troubleshooting peripherals#No display/keyboard
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