220-1102 Question #858: Real Exam Question with Answer & Explanation

Question

While accessing a website, a user clicks on a menu option and nothing happens. Which of the following actions should the user take to most likely resolve this issue?

Options

• AEnable TLS 1.0 in the browser.
• BEnable private-browsing mode.
• CDisable pop-up blocker.
• DClear the cache.

Explanation

When a menu option on a website fails to respond, it might be due to the browser disabling an older, potentially required security protocol. Enabling TLS 1.0 could resolve the issue if the website or a specific component relies on this deprecated protocol.

Common mistakes.

• B. Enabling private-browsing mode typically affects how browsing data (like history and cookies) is stored, not how website functionality or script execution operates, and would not resolve a menu option failing to work.
• C. Disabling a pop-up blocker would only resolve the issue if the menu option was specifically designed to open a new pop-up window. Many menu options trigger in-page actions or navigation, for which a pop-up blocker is irrelevant.
• D. Clearing the browser cache is a common troubleshooting step for general website display or functionality issues caused by outdated or corrupted local data, but it would not address a problem rooted in a disabled security protocol like TLS 1.0.

Concept tested. Browser protocol compatibility (TLS 1.0 for legacy sites)

Reference. https://learn.microsoft.com/en-us/windows/security/threat-protection/tls-security-improvements

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