220-1102 · Question #838
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists…
The correct answer is A. Updating the failed software. When a mobile OS is updated, some applications may become incompatible or corrupted due to changes in system files. The best solution is to update the failed software, as the app developer may have released a patch to resolve compatibility issues.
Question
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?
Options
- AUpdating the failed software
- BRegistering the smartphone with an MDM solution
- CInstalling a third-party client
- DClearing the cache partition
How the community answered
(43 responses)- A81% (35)
- B12% (5)
- C5% (2)
- D2% (1)
Explanation
When a mobile OS is updated, some applications may become incompatible or corrupted due to changes in system files. The best solution is to update the failed software, as the app developer may have released a patch to resolve compatibility issues.
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