220-1102 · Question #809
A technician receives a help desk ticket regarding a software issue on a workstation. The workstation provides the only access to a corporate database, and the technician needs to recover the…
The correct answer is A. Restore the workstation from the last backup. Restoring from the last backup is the fastest way to return the workstation to a known-good, functioning state - critical when it is the sole access point to a corporate database and recovery speed is the priority. Reinstalling the OS (B) is time-consuming and destructive…
Question
A technician receives a help desk ticket regarding a software issue on a workstation. The workstation provides the only access to a corporate database, and the technician needs to recover the workstation quickly. Which of the following actions should the technician take?
Options
- ARestore the workstation from the last backup.
- BReinstall the operating system.
- CRun the System File Checker.
- DRun the Hardware Diagnostics tool.
How the community answered
(43 responses)- A77% (33)
- B5% (2)
- C5% (2)
- D14% (6)
Explanation
Restoring from the last backup is the fastest way to return the workstation to a known-good, functioning state - critical when it is the sole access point to a corporate database and recovery speed is the priority. Reinstalling the OS (B) is time-consuming and destructive. Running System File Checker (C) or Hardware Diagnostics (D) are diagnostic steps appropriate for identifying problems, but they do not provide the quick recovery needed when the workstation must be restored urgently.
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