CompTIA
220-1102 · Question #791
A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of…
The correct answer is B. Use a private browsing window to avoid local session conflicts. Using a private browsing window can help resolve session conflicts by not relying on cached credentials, which might interfere with single sign-on processes.
Software Troubleshooting
Question
A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?
Options
- AReenroll the user's mobile device to be used as an MFA token.
- BUse a private browsing window to avoid local session conflicts.
- CBypass single sign-on by directly authenticating to the application.
- DReset the device being used to factory defaults.
How the community answered
(49 responses)- A2% (1)
- B82% (40)
- C6% (3)
- D10% (5)
Explanation
Using a private browsing window can help resolve session conflicts by not relying on cached credentials, which might interfere with single sign-on processes.
Topics
#Single Sign-On (SSO)#Web application troubleshooting#Browser sessions#SaaS
Community Discussion
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