220-1102 · Question #672
A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following…
The correct answer is D. tracert. To diagnose connectivity issues to a remote printer, the tracert command is used to map the network path and identify where connectivity might be failing.
Question
A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?
Options
- Anetstat
- Bping
- Cformat
- Dtracert
How the community answered
(33 responses)- A6% (2)
- B3% (1)
- D91% (30)
Why each option
To diagnose connectivity issues to a remote printer, the `tracert` command is used to map the network path and identify where connectivity might be failing.
The `netstat` command displays active network connections, routing tables, and interface statistics on the local machine, but it doesn't show the path to a remote destination.
The `ping` command tests basic connectivity to a host and measures round-trip time, but it does not reveal the specific network hops or path taken to reach the destination.
The `format` command prepares a storage device for data storage by creating a new file system and is unrelated to network troubleshooting.
The `tracert` (traceroute) command displays the route a packet takes to reach a destination, showing each hop along the network path and the time taken, which helps pinpoint where communication to the remote printer is breaking down.
Concept tested: Network troubleshooting commands - tracert
Source: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/tracert
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