220-1102 · Question #636
A user's company phone has several pending software updates. A technician completes the following steps: - Rebooted the phone - Connected to Wi-Fi - Disabled metered data Which of the following…
The correct answer is D. Clear the cache. After ensuring network connectivity and disabling metered data for pending software updates, clearing the cache, particularly for the update service or relevant applications, is a common next step to resolve potential issues preventing updates.
Question
A user's company phone has several pending software updates. A technician completes the following steps:
- Rebooted the phone
- Connected to Wi-Fi
- Disabled metered data
Which of the following should the technician do next?
Options
- ARestore the factory settings.
- BClean the browser history.
- CUninstall and reinstall the applications.
- DClear the cache.
How the community answered
(26 responses)- A12% (3)
- B8% (2)
- C4% (1)
- D77% (20)
Why each option
After ensuring network connectivity and disabling metered data for pending software updates, clearing the cache, particularly for the update service or relevant applications, is a common next step to resolve potential issues preventing updates.
Restoring factory settings is a drastic measure that should be a last resort, as it erases all user data and settings, and is premature for pending updates.
Cleaning the browser history is unrelated to system software updates and would not resolve issues with pending updates.
Uninstalling and reinstalling all applications is an extreme and time-consuming step for pending software updates, especially if it refers to the operating system or core components.
Clearing the cache, especially for system apps or the update service, can often resolve issues where software updates are pending but not progressing. Accumulated or corrupted cache data can sometimes prevent updates from initiating or completing properly, making this a logical troubleshooting step before more drastic measures.
Concept tested: Mobile device update troubleshooting
Topics
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