220-1102 Question #636: Real Exam Question with Answer & Explanation

Question

A user's company phone has several pending software updates. A technician completes the following steps: - Rebooted the phone - Connected to Wi-Fi - Disabled metered data Which of the following should the technician do next?

Options

• ARestore the factory settings.
• BClean the browser history.
• CUninstall and reinstall the applications.
• DClear the cache.

Explanation

After ensuring network connectivity and disabling metered data for pending software updates, clearing the cache, particularly for the update service or relevant applications, is a common next step to resolve potential issues preventing updates.

Common mistakes.

• A. Restoring factory settings is a drastic measure that should be a last resort, as it erases all user data and settings, and is premature for pending updates.
• B. Cleaning the browser history is unrelated to system software updates and would not resolve issues with pending updates.
• C. Uninstalling and reinstalling all applications is an extreme and time-consuming step for pending software updates, especially if it refers to the operating system or core components.

Concept tested. Mobile device update troubleshooting

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