220-1102 Question #631: Real Exam Question with Answer & Explanation

Question

A user is troubleshooting an issue with a mobile phone that will no longer connect to a smart watch. The user has tried the following: - Reinstalling the smart watch application on the mobile phone - Enabling synchronization - Rebooting the phone Which of the following should the user do next?

Options

• AVerify Bluetooth settings on the mobile phone.
• BConnect the smart watch to Wi-Fi.
• CEnable NFC on the smart watch.
• DTurn on the mobile hotspot on the phone.

Explanation

Given that the smart watch connection is failing despite application reinstallation, synchronization enablement, and phone reboot, the next logical troubleshooting step is to verify the Bluetooth settings on the mobile phone.

Common mistakes.

• B. While some smart watches can connect to Wi-Fi independently for certain functions, their primary connection to a mobile phone for notifications and data sync is almost always via Bluetooth.
• C. Near Field Communication (NFC) is used for very short-range communication, typically for payments or quick pairing, not for continuous connection between a smart watch and phone.
• D. Turning on the mobile hotspot on the phone provides internet access to other devices but does not establish a connection between the phone and the smart watch itself.

Concept tested. Mobile device and smart watch Bluetooth connectivity troubleshooting

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